TERMS & CONDITIONS

Please review the Terms and Conditions shown below.

If you agree to these Terms and Conditions, click the "Return to Get Started" button at the bottom of the page, and you may proceed to our counselling service.

You agree to the Terms and Conditions described below by using Connected Minds Therapies.

Connected Minds Therapies

Connected Minds Therapies is a program operated by Sold trader Lette Jewell psychotherapy. Our services are delivered by a team of professional counsellors. This service is operated from Melbourne, Victoria. For detailed information regarding Connected Minds Therapies, please read our website.

This website is operated by Connected Minds Therapies.

It provides online counselling and face-to-face individual and relationship sessions. Information and services are provided for a fee, and our fees are regularly updated on our website for residents of Australia and New Zealand only.

Our assessments and counselling are based on the information you choose to share with us.

While our counsellors will make every effort to assist you with the issues or problems you identify, you are in the best position to determine how relevant this information is to your situation.

Services provided by Connected Minds Therapies are not a substitute for independent professional advice from your own or another treating health professional.

Nothing contained in this site is intended to be used as medical advice and not intended to diagnose, treat, cure or prevent any disease.

Connected Minds Therapies does not accept liability for any injury, loss, or damage incurred by using or relying on the information.

Privacy and Security

Connected Minds Therapies operates within Australian and New Zealand legal requirements and Privacy and Information Management standards. These frameworks are intended to safeguard access and use of your information.

For further information, please read our Privacy Policy.

Confidentiality

When using Connected Minds Therapies, your personal information is kept confidential. We will not share your information with any other organisation without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a 'duty of care'; that is, when you are at serious risk of harming yourself, harming someone else, or there is a child protection concern. De-identified transcripts and demographic data may be used for clinical supervision or to evaluate the services provided by Connected Minds Therapies.

Connected Minds Therapies Online or Face-to-Face Sessions

Users of the online or face-to-face sessions must abide at all times by the standards of language and behaviour as outlined in these Terms and Conditions. Users must not post or transmit any content that is inappropriate, offensive, or contrary to any applicable laws or standards. This includes, without limitation, material which:

  • No sessions are to be recorded by the client without the express permission of the counsellor.

  • is obscene or indecent or depicts violence, sexual activity, or pornography;

  • defames, harasses, menaces, threatens, abuses, offends, or embarrasses any person or group of people;

  • infringes the copyright, moral rights, confidentiality rights, or intellectual property rights of any person or organisation;

  • infringes any of our rights or the rights of any third person (including privacy rights);

  • breaches any laws, regulations, standards, or codes as enacted, modified, or updated from time to time;

  • impersonates any person or suggests a connection to a group or organisation which is misleading;

  • advocates the use of force or violence towards any person or group of people;

  • incites hatred based on race, religion, gender, nationality, sexuality, or other personal characteristics;

  • encourages, endorses, solicits, approves, or recommends the performance of dangerous or illegal acts; or

  • contains a virus or other code that has harmful or destructive properties.

Connected Minds Therapies may, at any time and without notice to you, access, filter, remove, amend, or refuse to post files, content, or other material which it considers in its sole discretion to be a breach of these

Terms and Conditions.

You are solely responsible for any content or material you post or upload during the online or face-to-face sessions, or posted by another person using your username or password.

Connected Minds Therapies excludes all liability (to the extent permitted by law) for any loss, damage, or expenses suffered by you or claims made against you arising from content or material you post or upload during the online or face-to-face sessions or posted by another person.

Your Safety

Some people using online or face-to-face sessions may be suffering from depression, anxiety, or related conditions. Some will be experiencing suicidal thoughts. For everyone's health, well-being, and safety, we do not publish comments that express explicitly suicidal thoughts or feelings.

If you are feeling unsafe or believe there is any chance that you may be going to harm yourself in any way, we strongly encourage you to:

  • call the Suicide Call Back Service on 1300 659 467, Lifeline on 13 11 14, or another emergency counselling service;

  • call your doctor or

  • make arrangements to attend a hospital as soon as possible.

Intellectual Property

Connected Minds Therapies may, at its discretion, access, monitor, and review all content or material you submit during the online or face-to-face sessions.

For your protection, please understand that by participating in the sessions, you accept full responsibility for ensuring that your intellectual rights in shared material are not lost or diminished.

Connected Minds Therapies does not warrant that any material you contribute will be protected against loss, misuse, or alteration by third parties.

By participating in the sessions, you grant Connected Minds Therapies a perpetual, royalty-free, fee-free, non-exclusive, irrevocable, worldwide licence (with a right to sub-license to our authorised nominees) to use, modify, copy, distribute, transmit, reproduce, publish, display, and broadcast any of that material on this site as well as in any promotional or communication activities of Connected Minds Therapies conducted in Australia or overseas.

Confidentiality and Privacy

Connected Minds Therapies will take reasonable steps to ensure the security and confidentiality of material which you post or upload during the online or face-to-face sessions. However, Connected Minds Therapies cannot guarantee that such material will be protected against loss, damage, alteration, or misuse.

For details on how we deal with your personal information, please refer to our Privacy Policy.

Your Email Address

Connected Minds Therapies will only record your email address in the event that you send us a message by email or if you register for regular assistance. Your email address will only be used for the purpose you provided, including contact in response to session activity as listed in the Terms and Conditions.

Your email address will not be added to any mailing lists without your prior consent by way of a specific request in writing.

We will not use or disclose your email address for any other purpose without your written consent.

If you have any queries or concerns or require further information relating to the Terms and Conditions of Connected Minds Therapies, you are invited to email the Connected Minds Therapies Principle Counsellor or submit feedback online.

Certified Practicing Counsellors Australia level three Certified member.
Logo of Victorian Allied Health Professionals Association with blue circle and cross symbol.